Privacy Policy

Last updated: 27 April 2026

1. Who we are

This website (sparshmattresses.com) and the Sparsh Mattress brand are owned and operated by Supreme Petro Foam Private Limited ("Sparsh", "we", "us" or "our"), an Indian private limited company with its registered manufacturing facility at Ratanpallon Road, Ikolaha, Khanna, Punjab — 141401, India. This Privacy Policy explains how we collect, use, store and disclose information when you visit this website or interact with our dealer network across Punjab, Haryana and Delhi NCR.

2. Information we collect

2.1 Information you give us directly

• Contact details when you reach out through enquiry forms, phone or WhatsApp — name, phone number, email, and city.
• Order & warranty information when you purchase through an authorised dealer — purchase date, model, size, and dealer location, used solely to validate warranty claims.
• Feedback and reviews you choose to submit about our products or service.
• Dealership enquiries if you apply to become a Sparsh authorised dealer.

2.2 Information collected automatically

• Browser type, device type, operating system, IP address (truncated where possible).
• Pages viewed, time spent on each page, click-through behaviour and referring URL.
• Anonymous analytics events that help us understand which content is useful.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and connect you with the dealer closest to your pin code.
• Process and honour warranty claims under the guarantee card supplied with your mattress.
• Improve our website and product range based on aggregated usage patterns.
• Send you product updates, blog posts or seasonal offers — only if you explicitly opt in.
• Comply with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

4. Cookies and tracking

This website uses minimal first-party cookies for session continuity and anonymous analytics. We do not use cookies for advertising or third-party retargeting. You can disable cookies in your browser settings; some site functionality may be limited if you do.

5. How we share information

We do not sell your personal information. We share it only:

• With our authorised dealer in your area, so they can fulfil your enquiry or warranty claim.
• With trusted service providers (web hosting, analytics, email delivery) acting on our behalf under confidentiality obligations.
• When required by law, court order, or to protect our legal rights.

6. Data retention

We retain personal information only as long as it is needed for the purpose for which it was collected, plus the period required by Indian tax and warranty regulations. Warranty-linked records may be retained for the full warranty period of the product (up to 11 years) plus 3 years.

7. Your rights

Subject to applicable Indian law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data — see our Data Deletion page for the process.
• Withdraw consent for marketing communication at any time.
• Lodge a complaint with the Data Protection Board of India under the DPDP Act.

8. Security

We use industry-standard technical and organisational safeguards to protect personal information, including encrypted transit (HTTPS), restricted access controls, and regular security reviews. No system, however, is perfectly secure — please use strong passwords and notify us immediately if you suspect unauthorised access.

9. Children's privacy

Our website is not directed to anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us their information, contact us and we will promptly delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on the home page for at least 30 days.

11. Contact us